Welcome to our FAQ's page, here you can browse the most commonly asked questions.

Is the online shopping facility safe?

The site uses a secure server and all details are 128-bit encrypted to ensure your personal data is protected. The padlock on your browser or shown at the bottom of the page indicates the shopping cart is in a secure area.

Where is your head office?

Our parent company and the manufacturer of the Flower Soft range is : Katy Sue Designs Limited Unit 219 Tedco Henry Robson Way South Shields tyne and wear NE33 1RF England Tel ++44 191 4274571

What is your delivery policy?


Goods are normally dispatched within 48 hours. Please allow 3-5 working days for standard delivery.


What if I am not satisfied with my purchase?

At Katy Sue Designs we want all our customers to be delighted with our products and services, as our success has been built upon our good reputation around the World. If for any reason you are not happy with any aspect of your purchase please contact us and provided you return the goods to us within 14 days in good condition we will give a satisfaction guaranteed full refund or if you prefer offer an alternative.

Can we visit your premises?


Unfortunately we are not a store and our premises are not open to the public.


Do my details get passed on?

No, we have a privacy policy and all details are kept in accordance with the data protection act.

Do you supply stores or offer any discount?

We do not have a volume discount, however you can find selected products on offer from time to time in our promotional offer section. Retailers who are interested in stocking our range can apply by clicking the wholesale link on our home page.

How do I buy the special offer I saw in a magazine?

If you have one of our promotional codes, please enter it the promotional code box in the promotional offers section. You can access promotional offers from our home page.

What are your moulds made from?

All our moulds are made in our factory here in UK and are made with FDA compliant food grade silicone

What can our moulds be used with?

Our Moulds can be used for sugar paste, flower paste, modelling paste, marzipan, chocolate, candy, boiled sugar, cold porcelain, salt dough, air drying clays and embossing powder