Frequently asked Questions
Welcome to our FAQs page, here you can browse the most asked questions.
What are your moulds made from?
All our moulds are made in our factory here in UK and are made with food grade silicone.
What can our moulds be used with?
Our moulds can be used for sugar paste, flower paste, modelling paste, marzipan, chocolate, candy, boiled sugar, cold porcelain, salt dough, air drying clays, resins, hot glue, wax, soap, embossing powders amongst many other things.
What temperature can your moulds withstand?
Our moulds are oven safe up to 200°C / 392˚F and are dishwasher safe too.
Can I sell the things I make using your products?
Most Katy Sue products come with an angel policy allowing you to make by hand and sell up to 200 items in a year from that product. There may be some exceptions where we have taken a license to manufacture under another’s brand. Full details of these exceptions will be linked on the specific product page. Details of our usage policy can be found here.
What is your delivery policy?
Please see our delivery policy by clicking here.
What if I am not satisfied with my purchase?
We want you to enjoy your purchase from Katy Sue Designs. If you're not 100% satisfied with your items, you can return your order by post within 14 days of the purchase date.
Please enclose a note giving the reason for the return and the receipt, we will exchange it for an alternative item or items. If you would prefer, we will issue you a full refund within 10 working days of receipt of your returned item. Your refund will be credited to your original payment method.
Any returned items must reach us in unopened, "new" condition with all original packaging present.
As stated in distance selling regulations, we cannot accept returns of DVDs or CDs if you have opened the seal.
In the unlikely event that your order or items within it are damaged, you may return them to us for a full refund or exchange. You must notify us within 7 working days.
Do you supply traders at wholesale prices?
Katy Sue Designs considers wholesale accounts only from selected territories. If you are an international retailer and wish to be considered for a wholesale account, please email wholesale@katysuedesigns.com
Do my details get passed on?
No, we have a privacy policy and all details are kept in accordance with the data protection act. You can read our full privacy and cookie policy here (Link to page)
How do I use my promotional code?
If you have one of our promotional codes, please enter it the promotional code box at checkout.
How can I contact you?
Please email info@katysuedesigns.com
Wholesale trade customers should email wholesale@katysuedesigns.com
Tel ++44 191 4274571
Where is your head office?
Katy Sue Designs Limited
Unit 6 Holman Court
South Shields
Tyne and Wear
NE33 1RL
England
Can we visit your premises?
Unfortunately, we are not a store, and our premises are not open to the public.