Delivery Policy
Please ensure you use an accessible email address and/or a suitable contact number with your order to allow communication from ourselves or our delivery companies where required. Please check your inbox (as well as spam/junk) for communications, order confirmations can sometimes appear here.
Once your order has reached our fulfilment stage, we are unable to amend or cancel prior to dispatch.
We aim to dispatch within 1-2 working days from the date the order is placed (working days are Monday to Friday). Please note that during busier periods this may take a little longer.
Products containing blades will require a signature on delivery. A bladed product is not for sale to people under the age of 18.
UK Standard Shipping Charges
We have two courier partners, Royal Mail and DHL depending on weight and delivery location. Most of our orders are sent on a Royal Mail 1st class delivery service. The length of time taken for delivery by Royal Mail is beyond our control. If your order does not arrive after 5 days we would recommend that you check with your local sorting office to see if they have the order as sometimes an item may be too large to fit through the letterbox and a calling card may not be left. If you still have concerns email our customer services team info@katysuedesigns.com for further assistance.
Standard delivery on orders up to £34.99 (after discounts) is £3.99.
Standard delivery on orders £35.00 and over is FREE.
USA Standard Shipping Charges
The minimum order value MUST be $30. You will not be allowed to ship on orders below $30.
Standard delivery on orders up to $299.99 (after discounts) is $14.99.
Standard delivery on orders $300 and over is FREE.
We ship via DHL from our UK warehouse.
We are unable to send parcels to any PO BOX addresses.
International Shipping
Customers outside of the UK will not be charged the UK value added tax (VAT). The prices on our website are displayed inclusive of VAT, however the VAT will be removed as you reach checkout where you will see prices reduced by 20%. You need to be logged in so that the website recognises your address for the reduction to be applied.
The price you pay will exclude all relevant import duties and sales taxes. As the recipient of the order, you must instead pay these duties and taxes directly the shipping courier to release you order from customs. As these charges vary from country to country we are unable to advise you on the exact costs for the taxes and duties. We recommend contacting your local customs office for further information.
Wholesale trade deliveries might be subject to different terms regarding duties and taxes. If you have questions, please contact your account manager.
Shipping costs will be added to your order at checkout. Please see rates below.
Please note delivery may be delayed due to situations beyond our control, for example Brexit, adverse weather conditions or unexpected increase in demand.
Please see our shipping rates below:
EUROPEAN RATES
| Country | Code | Price | Minimum Order Value | Free Shipping |
| Republic of Ireland | ROI | £5.99 | €25 | Spend Over £60 |
| Netherlands | NL | £7.99 | €25 | Spend Over £75 |
| Belgium | BE | £8.99 | €25 | Spend Over £75 |
| France | FR | £8.99 | €25 | Spend Over £75 |
| Germany | DE | £8.99 | €25 | Spend Over £75 |
| Denmark | DK | £9.99 | €25 | Spend Over £85 |
| Luxembourg | LU | £9.99 | €25 | Spend Over £100 |
| Austria | AT | £10.99 | €25 | Spend Over £85 |
| Czech Republic | CZ | £11.99 | €25 | Spend Over £125 |
| Spain | ES | £11.99 | €25 | Spend Over £100 |
| Hungary | HU | £13.99 | €25 | Spend Over £125 |
| Italy | IT | £14.99 | €25 | Spend Over £100 |
| Lithuania | LT | £14.99 | €25 | Spend Over £150 |
| Poland | PL | £14.99 | €25 | Spend Over £150 |
| Slovakia | SK | £14.99 | €25 | Spend Over £125 |
| Slovenia | SI | £14.99 | €25 | Spend Over £150 |
| Sweden | SE | £14.99 | €25 | Spend Over £125 |
| Estonia | EE | £16.99 | €25 | Spend Over £150 |
| Portugal | PT | £17.99 | €25 | Spend Over £150 |
| Croatia | HR | £19.99 | €25 | Spend Over £150 |
| Finland | FI | £19.99 | €25 | Spend Over £150 |
| Latvia | LV | £19.99 | €25 | Spend Over £150 |
| Norway | NO | £19.99 | €25 | Spend Over £150 |
| Switzerland | CH | £19.99 | €25 | Spend Over £150 |
| Greece | GR | £25.00 | €25 | Spend Over £200 |
| Bosnia | BA | £30.00 | €25 | Spend Over £200 |
| Bulgaria | BG | £30.00 | €25 | Spend Over £200 |
AUSTRALIA, CANADA, and rest of the world
| Country | Code | Price | Minimum Order Value |
| Australia | AU | £19.99 | £40 |
| Canada | CA | £19.99 | £40 |
FREE SHIPPING on orders of £300 and above value, provided no more than 10% of the order value comprises card, paper & envelope products.
Refunds & Returns
We want you to enjoy your purchase from Katy Sue Designs. If you're not 100% satisfied with your items, you can return your order by post within 14 days of receiving your order.
Returned goods are your responsibility until they are received by us, we strongly recommend you obtain proof of postage and use a trackable service. Please ensure the goods are packaged sufficiently and that they cannot be damaged during transit to us.
Please enclose a note giving the reason for the return and the receipt, we will exchange it for an alternative item or items. If you would prefer, we will issue you a full refund within 10 working days of receipt of your returned item. Your refund will be credited to your original payment method.
Any returned items must reach us in unopened, "new" condition with all original packaging present.
As stated in distance selling regulations, we cannot accept returns of DVDs or CDs if you have opened the seal.
No returns or cancellations are accepted for digital download products.
In the unlikely event that your order or items within it are damaged, you may return them to us for a full refund or exchange. You must notify us within 7 working days.
Please return your items to the address below:
Katy Sue Designs LtdUnit 6 Holman Court
Henry Robson Way
South Shields
Tyne and Wear
NE33 1RL
England