Delivery & Returns
Our standard delivery method for orders is by Royal Mail 1st Class however, depending on size and weight some orders may be delivered via our courier service. We aim to dispatch orders next working day from when the order was placed. Please allow 3-5 working days for delivery. Please note: during busier periods this may be slightly longer.
Our standard UK delivery charges are shown below:
- FREE UK delivery for all orders over £30
- £0.99 for all orders under £10
- £2.50 for all orders under £30
Our International delivery charges are shown below:
- Standard Royal Mail from £2.99
- Courier Service from £14.00
Some International customers will need to request a postage cost. To do this, simply select the products you want to order and add them to your basket. Proceed to the basket page and click the Request Shipping Costs button. We will then update your basket and you will be able to proceed with the order. Please note: if you were to update your basket after requesting your initial shipping costs a new request would need to be calculated.
Refunds & Returns
We want you to enjoy your purchase from Katy Sue Designs. If you're not 100% satisfied with your items, you can return your order by post within 30 days of the purchase date.
Please enclose a note giving the reason for the return and on receipt, we will exchange it for an alternative item or items. If you would prefer, we will issue you a full refund (including standard postage) within 10 working days of receipt of your returned item. Your refund will be credited to your original payment method.
Any returned items must reach us in unopened, "new" condition with all original packaging present.
As stated in distance selling regulations, we cannot accept returns of DVDs or CDs if you have opened the seal.
In the unlikely event that your order or items within it are damaged, you may return them to us for a full refund or exchange. You must notify us within 7 working days. We will also refund your return postage.
Please return your items to the address below:
Katy Sue Designs Ltd
Unit 6 Holman Court
Henry Robson Way
Tyne and Wear