Our standard delivery method for orders is by Royal Mail 1st Class however, depending on size and weight some orders may be delivered via our courier service. We aim to dispatch orders next working day from when the order was placed. Please allow 3-5 working days for delivery. Please note: during busier periods this may be slightly longer. Next working day delivery is available for all orders placed before 11am.
Our standard UK delivery charges are shown below:
FREE UK delivery for all orders
Standard Royal Mail from £2.99 Courier Service from £14.00
Some International customers will need to request a postage cost. To do this, simply
select the products you want to order and add them to your basket. Proceed to the basket page and click the Request Shipping Costs button. We will then update your basket and you will be able to proceed with the order. Please note: if you were to update your basket after requesting your initial shipping costs a new request would need to be calculated.
Refunds and Returns
We want you to enjoy your purchase from Katy Sue Designs. If you're not 100% satisfied with your items, you can return your order by post within 30 days of the purchase date.